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![The gap model (adapted from Zeithaml et al. [1]) | Download Scientific Diagram](https://www.researchgate.net/publication/260769382/figure/fig1/AS:392692434522114@1470636580221/The-gap-model-adapted-from-Zeithaml-et-al-1.png "The gap model (adapted from Zeithaml et al. [1]) | Download Scientific Diagram")